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TOYOTA MOTOR SALES, USA, INC.

Frequently Asked Questions


Q. Can all Toyotas be Certified?

A. No. First, the Toyota must have less than 65,000 miles on the odometer, and can only be the current model or five model years back. Additionally, the vehicle must have a Vehicle History Report run on it, and it must pass a comprehensive 160-point mechanical and appearance Quality Assurance Inspection. These requirements ensure that only the best of the best are used for Toyota Certification.


Q. Where can I purchase a Toyota Certified Used Vehicle?

A. Toyota Certified Used Vehicles are available exclusively from your Toyota dealers.


Q. What is a Vehicle History Report and how does it work?

A. Currently, Vehicle History Reports (VHR) are available to auto auctions, dealers, and the general public, and are highly recommended for anyone in the market to purchase a used vehicle. At Toyota, we go a step further by requiring a VHR be run on each Toyota before it can become a Certified Used Vehicle. With a VHR we can tell if a vehicle has had major structural damage, been previously declared a total loss, or has any odometer discrepancies. The VHR also helps to protect the integrity of the Toyota Certified process by disqualifying any vehicle that does not meet our high standards.


Q. What is Roadside Assistance?

A. Roadside Assistance is a complimentary 6-year (from the original date of first use when sold as new), 24-hour roadside service that comes with each Toyota Certified Used Vehicle.
Services provided include:

Towing up to $100 for mechanical breakdown or collision recover to the nearest Toyota dealership or repair facility
Flat tire changes
Jump starts
Lockout service
Gas deliveries (does not include payment for the gas)
Travel protection
Substitute transportation
Toll-free service calls 24 hours a day


Q. Is the Toyota Certified Used Vehicle Limited Powertrain Warranty transferable to a new owner?

A. Yes. The Limited Powertrain Warranty is transferable to a subsequent owner at no charge.


Q. How long is the Toyota Certified Used Vehicle Warranty in effect?

A. Your Certified Warranty expires at the earlier of six years (from original date of first use when purchased as new) or when your odometer reaches 100,000 miles.


Q. Is there special financing available for Toyota Certified Used Vehicles?

A. Yes. There are special financing rates available. Please visit the Toyota Financial Services section of Toyota.com.


Q. Can I lease a Toyota Certified Used Vehicle?

A. Lease rates are available. Please visit the Toyota Financial Services section of Toyota.com.

 

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The Consumer Guide® Vehicle History Report provides information pertaining to a vehicle's title, registration and usage history. Consumer Guide® obtains this information from Experian Automotive Information Services, Inc. Each report displays the results of comprehensive search for: major accident damage; salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; gray market vehicles (vehicles manufactured for non-U.S. markets that may not comply with emission and/or safety standards - does not include imports originally made for the U.S. market.); lemon vehicles; vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; liens that represent ownership interests or unpaid judgments.

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